To our Valued Customers and Community Members,Our top priority during this
time is to ensure that our employees, customers and community are safe and
able to continue traveling in the safest manner possible.In addition to
our already-cleaned and maintained dealerships, and additional emphasis on
regular hand-washing, we have increased and added to our cleaning
procedures as follows:
-
Increased frequency of sanitation of all customer contact
areas: door handles, seating areas, tablets, phones, desks,
children's areas, bathrooms, handrails, vehicles, vending machines,
beverage dispensers, and remote controls
-
Adding signage to restrooms requiring employee hand-washing
before returning to work areas
- Adding additional hand-sanitizing stations
-
Monitoring and replenishing of all cleaning and sanitation
supplies to ensure a continuous, rigorous schedule of use
-
Use of new, clean gloves by service department personnel who
come into contact directly with customer vehicles
-
Eliminating unnecessary close contact between employees and
customers and between employees, including minimizing the sharing of
equipment and office supplies
-
Spread out seating options in waiting area and adding outdoor
seating options of (at least) 6-feet apart
-
Offer of pick-up and delivery for both sales and service,
including vehicle appraisals
-
Using plastic steering wheel covers on customer vehicles
throughout service
-
Making sure that plastic seat covers are installed on vehicles
in service
-
Ensuring that our courtesy shuttles are disinfected between
each customer
-
Courtesy wipe-down of hard surfaces in customer vehicles after
service
We are also ensuring our team has the information they need to stay
healthy and mandated them to stay home if they aren't feeling well. These
practices are informed by guidance from the
CDC,
WHO, and
state and local authorities
. Based on the guidance we have received from these organizations, our own
preparedness, and the current state of our operations, our dealership will
remain open to service our customers and community at this time. We will
provide any updates via our social media pages and our websites, should
any additional changes need to be made.Additionally, we are available to
assist with any sales, service, parts or other questions or concerns
online or over the phone. Our online shopping tools, which can save time
and offer you direct insight into your monthly payment, interest rate and
incentives, are available and simple to use.As always, Lawley Automotive
Group remains committed to our customers, employees, and community. If
there is any way we can assist, please feel free to reach out to us.
